Target Audience for Customer Service Training Level 3:

The course 'Customer Service Training Level 3' is designed for individuals working in customer-facing roles who are looking to enhance their customer service skills and knowledge. The target audience for this course includes:

Customer service representatives: This group makes up 40% of the target audience and includes frontline staff who interact with customers on a daily basis. They will benefit from learning advanced customer service techniques and strategies to improve customer satisfaction.

Customer service managers: Comprising 30% of the target audience, customer service managers play a crucial role in overseeing and leading customer service teams. This course will help them develop leadership skills and implement best practices in customer service management.

Retail employees: Retail employees account for 20% of the target audience and can benefit from learning how to provide exceptional customer service in a retail environment. This course will cover topics specific to the retail industry, such as handling customer complaints and upselling products.

Hospitality staff: The remaining 10% of the target audience consists of hospitality staff who work in hotels, restaurants, and other service-oriented businesses. This course will provide them with the skills needed to deliver top-notch customer service and create memorable guest experiences.