Who should do Customer service principles Level 2 course?
| Target Audience |
Percentage |
| Customer service representatives |
40% |
| Retail employees |
25% |
| Hospitality staff |
20% |
| Call center agents |
15% |
The Customer service principles Level 2 course is designed for a diverse range of professionals who interact with customers on a regular basis. The target audience for this course includes:
Customer service representatives who are looking to enhance their skills and knowledge in providing exceptional customer service. This group makes up 40% of the target audience.
Retail employees who want to improve their customer service skills to create a positive shopping experience for customers. This group represents 25% of the target audience.
Hospitality staff who aim to deliver outstanding customer service in hotels, restaurants, and other hospitality establishments. This group accounts for 20% of the target audience.
Call center agents who handle customer inquiries and concerns over the phone and seek to improve their communication and problem-solving skills. This group makes up 15% of the target audience.