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Principles of Marketing and Customer Service training for small businesses

Discover the power of effective marketing and customer service with our hands-on training for small businesses. Dive into real-world case studies and gain actionable insights to thrive in today's digital landscape. Our course equips learners with practical skills and strategies to attract and retain customers, build brand loyalty, and drive business growth. Whether you're a seasoned entrepreneur or just starting out, this program will help you stay ahead of the competition and adapt to the ever-changing market trends. Join us and unlock the secrets to success in marketing and customer service!

Learn the essential principles of marketing and customer service tailored specifically for small businesses in this comprehensive training course. Discover how to effectively reach your target audience, create compelling marketing strategies, and build lasting relationships with customers. Through interactive lessons and real-world case studies, you will gain valuable insights into consumer behavior, branding, and customer retention. Whether you are a new entrepreneur or looking to enhance your existing business, this course will equip you with the tools and knowledge needed to succeed in today's competitive market. Take the first step towards growing your business and sign up now!

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Key facts about Principles of Marketing and Customer Service training for small businesses
● The Principles of Marketing and Customer Service training for small businesses focuses on equipping participants with essential skills and knowledge to effectively market their products or services and provide exceptional customer service.
● Participants will learn how to develop marketing strategies, identify target markets, create compelling messaging, and utilize various marketing channels to reach their audience.
● The training also covers the importance of building strong customer relationships, handling customer inquiries and complaints, and implementing strategies to enhance customer satisfaction and loyalty.
● Industry-relevant case studies and real-world examples are integrated into the training to provide practical insights and application of concepts.
● Unique features of the training include interactive exercises, group discussions, and personalized feedback to enhance learning outcomes and ensure practical implementation of skills.
● Upon completion of the training, participants will be able to apply marketing principles effectively, deliver exceptional customer service, and ultimately drive business growth and success.

  Duration

The programme is available in two duration modes:

  Course Delivery

Online

  Entry Requirements


  Course Content

• Introduction to Marketing
• Understanding Customer Behavior
• Market Research and Analysis
• Developing Marketing Strategies
• Branding and Positioning
• Digital Marketing
• Social Media Marketing
• Customer Relationship Management
• Sales Techniques
• Customer Service Excellence

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
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  Payment plans

Please find below available fee payment plans:

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  Accreditation



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Why this course?
In today's competitive business landscape, small businesses must prioritize Principles of Marketing and Customer Service training to stay relevant and meet the demands of consumers. According to the Office for National Statistics, the UK service sector accounts for 80% of the country's GDP, highlighting the importance of customer service in driving economic growth. Jobs in the marketing and customer service industry are projected to grow by 10% over the next decade, according to the Bureau of Labor Statistics. This growth underscores the increasing demand for skilled professionals who can effectively market products and provide exceptional customer service. A stylish CSS table can visually represent these statistics: | Industry Growth | 10% | |-----------------|-----| | GDP Contribution | 80% | Investing in training for marketing and customer service can lead to increased customer satisfaction, loyalty, and ultimately, higher revenue for small businesses. By equipping employees with the necessary skills and knowledge, businesses can differentiate themselves in the market and build a strong brand reputation. In a competitive market, prioritizing marketing and customer service training is essential for small businesses to thrive and succeed.

Who should do Principles of Marketing and Customer Service training for small businesses?
Small business owners looking to increase their customer base
Entrepreneurs wanting to improve their marketing strategies
Start-ups seeking to build a strong brand presence
Businesses aiming to enhance customer satisfaction and loyalty

Did you know that 80% of UK consumers are more likely to purchase from a brand they follow on social media? This course is perfect for small businesses looking to leverage digital marketing to attract and retain customers.

Research shows that 86% of consumers are willing to pay more for a better customer experience. If you want to learn how to provide exceptional customer service and stand out from your competitors, this training is for you.

Small businesses that implement effective marketing strategies are 3 times more likely to see revenue growth. Join this course to learn proven marketing principles that can help your business thrive in the competitive UK market.
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