1
X

Simply let us know your email address, we will email you the programme Viewbook asap.

 Show all

Customer service training with Level 2

Level up your customer service skills with our dynamic Level 2 training course. Dive into hands-on exercises, real-world case studies, and actionable insights that will equip you for success in today's fast-paced digital landscape. Learn how to effectively communicate with customers, handle challenging situations, and leverage technology to enhance the customer experience. Whether you're new to customer service or looking to sharpen your existing skills, this course will provide you with the tools and knowledge needed to excel in the ever-evolving world of customer service. Enroll now and take your customer service game to the next level!

Enhance your customer service skills with our Level 2 training course. Learn how to effectively communicate with customers, handle difficult situations, and exceed expectations. Our interactive modules cover topics such as active listening, problem-solving, and building rapport. Gain practical experience through role-playing exercises and real-life scenarios. Whether you're new to customer service or looking to advance your career, this course will provide you with the tools and confidence to deliver exceptional service. Join us and take your customer service skills to the next level!

 (6)
Key facts about Customer service training with Level 2
● This customer service training program offers Level 2 certification upon completion, indicating a higher level of proficiency in customer service skills.
● Participants will learn essential customer service techniques, communication strategies, problem-solving skills, and conflict resolution methods.
● The training is highly relevant to industries such as retail, hospitality, call centers, and any customer-facing roles.
● Unique features include interactive role-playing exercises, real-life case studies, and personalized feedback from experienced trainers.
● Learning outcomes include improved customer satisfaction, increased customer loyalty, enhanced communication skills, and the ability to handle challenging situations effectively.
● This training is ideal for individuals looking to advance their career in customer service or for companies seeking to improve their overall customer service standards.

  Duration

The programme is available in two duration modes:

  Course Delivery

Online

  Entry Requirements


  Course Content

• Introduction to customer service
• Understanding customer needs and expectations
• Effective communication skills
• Handling difficult customers
• Building rapport and relationships with customers
• Problem-solving and decision-making in customer service
• Time management and organization skills
• Conflict resolution techniques
• Teamwork and collaboration in customer service
• Continuous improvement in customer service practices

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
-
-

  Payment plans

Please find below available fee payment plans:

-

-

  Accreditation



Apply Now


Why this course?
Customer service training with Level 2 certification is essential in today's competitive market, where businesses strive to provide exceptional customer experiences to retain and attract customers. According to the Office for National Statistics, the UK service sector accounts for 80% of the country's GDP, highlighting the importance of skilled customer service professionals. The Bureau of Labor Statistics projects a 10% growth in customer service representative jobs over the next decade, indicating a rising demand for trained professionals in the field. Investing in Level 2 customer service training equips individuals with the necessary skills to handle customer inquiries, resolve issues efficiently, and enhance overall customer satisfaction. Here is a stylish CSS table presenting relevant statistics: ```html
Projected Job Growth 10%
Service Sector GDP Contribution 80%
``` In conclusion, customer service training with Level 2 certification is crucial for individuals seeking to excel in the service industry and meet the growing demand for skilled professionals.

Who should do Customer service training with Level 2?
This course is ideal for individuals looking to enhance their customer service skills and advance their career in the UK market.
According to a survey by PwC, 73% of UK consumers say that customer experience plays a key role in their purchasing decisions.
Whether you are a customer service representative, sales professional, or business owner, this course will provide you with the necessary tools and techniques to deliver exceptional customer service.
Research by American Express found that 78% of UK consumers have bailed on a transaction or not made an intended purchase due to a poor service experience.
By enrolling in this course, you will learn how to effectively communicate with customers, handle difficult situations, and build long-lasting relationships that drive customer loyalty and satisfaction.
customer service training, level 2, advanced customer service, professional training, customer experience, service skills, training program, customer satisfaction, communication skills, problem-solving, conflict resolution, customer support, training course, online training, certification, improve skills