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Customer service skills Level 2 Certificate for adults

Embark on a transformative learning journey with our Customer Service Skills Level 2 Certificate for adults. This hands-on course is designed to equip learners with practical skills and actionable insights to excel in the fast-paced digital world. Dive into real-world case studies, interactive exercises, and expert guidance to enhance your customer service abilities. Whether you're looking to advance your career or enhance your professional skills, this course will provide you with the tools and knowledge needed to succeed. Join us today and unlock your potential in the dynamic field of customer service.

Enhance your customer service skills with our Level 2 Certificate course designed specifically for adults. Dive into interactive modules covering effective communication, problem-solving, and conflict resolution techniques. Develop a deep understanding of customer needs and expectations to deliver exceptional service every time. Gain practical experience through role-playing scenarios and real-life case studies. Our experienced instructors will provide personalized feedback and guidance to help you excel in your customer service role. Join us and take your customer service skills to the next level!


Key topics include:

  • Effective communication
  • Problem-solving
  • Conflict resolution
  • Customer needs and expectations
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Key facts about Customer service skills Level 2 Certificate for adults
● This Level 2 Certificate for adults focuses on developing essential customer service skills to excel in various industries.
● Participants will learn how to effectively communicate with customers, handle complaints, and provide exceptional service.
● The course covers topics such as understanding customer needs, building rapport, and resolving conflicts.
● Industry-relevant scenarios and case studies are used to enhance learning and practical application of skills.
● Participants will gain confidence in dealing with diverse customer situations and improving overall customer satisfaction.
● The course is designed to be interactive, engaging, and tailored to the needs of adult learners.
● Upon completion, participants will have a solid foundation in customer service skills to advance their careers and succeed in the competitive job market.

  Duration

The programme is available in two duration modes:

  Course Delivery

Online

  Entry Requirements


  Course Content

• Understanding customer service
• Communication in customer service
• Handling customer complaints
• Building customer relationships
• Teamwork in customer service
• Dealing with difficult customers
• Time management in customer service
• Problem-solving in customer service
• Sales techniques
• Customer service legislation and regulations

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
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  Payment plans

Please find below available fee payment plans:

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  Accreditation



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Why this course?
In today's competitive job market, possessing strong customer service skills is essential for adults seeking employment in various industries. According to the Office for National Statistics, the UK service sector accounts for around 80% of the country's GDP, highlighting the high demand for skilled customer service professionals. The Customer Service Skills Level 2 Certificate equips individuals with the necessary knowledge and abilities to excel in roles that require interaction with customers. This qualification covers essential topics such as communication, problem-solving, and conflict resolution, which are crucial for delivering exceptional customer service. According to the Office for National Statistics, jobs in the customer service sector are projected to grow by 5% over the next decade, creating numerous opportunities for individuals with the right skills and qualifications. By obtaining the Customer Service Skills Level 2 Certificate, adults can enhance their employability and increase their earning potential in this rapidly expanding industry.
Projected Job Growth 5%
Median Salary £22,000


Who should do Customer service skills Level 2 Certificate for adults?
This course is ideal for adults looking to enhance their customer service skills and advance their career in the UK job market.
According to a survey by UKCES, 85% of employers believe that customer service skills are essential for business success.
With the UK service sector accounting for 80% of the country's GDP, there is a high demand for skilled customer service professionals.
The average salary for a customer service representative in the UK is £19,000 per year, with opportunities for career progression.
Whether you are new to the field or looking to upskill, this course will provide you with the necessary knowledge and practical skills to excel in customer service roles.
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